PRIVACY NOTICE

1. About this notice

This notice explains how information is handled when you use our website for Anytime Fitness Kettering and Anytime Fitness Rushden, contact a team or request a visit or promotional offer.

It covers this website and the follow-up connected with your request. Membership administration, the AF app and national Anytime Fitness services may have separate privacy information. Where you follow a link to another service, please read its notice too.

2. Who we are

The two clubs have separate legal operators. Please contact the club connected with your request.

The relevant operator is the data controller for information used to handle its club’s enquiries and requests through this website. You can contact it about privacy matters using the details above.

National Anytime Fitness services and membership systems may involve other organisations with their own privacy responsibilities.

3. Information we collect

• Identity and contact information: your name, email address and telephone number.
• Enquiry and communication information: details of your request, the relevant club or offer, correspondence and communication preferences.
• Technical and usage information: information such as your IP address, browser details, website interactions, referral information and cookie choices, where applicable and in accordance with your preferences.

We obtain information when you complete a form, contact us or use the website. We may also receive information from services through which you choose to contact the club, such as a third-party enquiry form. Those services have their own privacy information.

Please avoid including sensitive personal information in ordinary enquiries unless it is needed for the service and you have been told how it will be handled.

4. How and why we use information

We use personal information for the purposes below, with a lawful basis for each use.

Handling enquiries and requested services

To respond to you, manage your request and arrange relevant services. Lawful basis: our legitimate interests in communicating with prospective customers and managing enquiries; taking steps at your request before a membership contract, where applicable.

Managing and protecting the website and our business

To administer the service, keep information accurate and deal with technical or security issues. Lawful basis: our legitimate interests in operating a reliable, secure service.

Meeting legal requirements and protecting legal rights

To respond to statutory requests and comply with applicable duties. Lawful basis: legal obligation; legitimate interests where necessary to establish or defend legal claims.

Optional analytics and advertising measurement

To understand website use and advertising effectiveness. Lawful basis: consent for the optional technologies and associated processing described in Cookie settings.

Where we rely on legitimate interests, we balance those interests against your rights and reasonable expectations.

5. Contact and marketing

We use your contact details to respond to your request, taking account of the communication preferences you provide.

Service replies and marketing are separate. Requesting information or accepting optional cookies does not, by itself, sign you up to receive marketing messages. Where we offer marketing communications, we explain the relevant choices. You can ask us to stop direct marketing at any time.

If you choose to contact us through a messaging service, that service also handles your information under its own privacy policy. For WhatsApp, see WhatsApp’s privacy policy (opens in a new tab). You can contact the club by email instead.

6. Who we share information with

We share relevant information with authorised personnel and service providers where needed for the purposes described in this notice. Recipient categories include:

• Website hosting, storage, IT and security providers.
• Email and messaging service providers.
• Enquiry and membership-administration providers where needed to handle your request.
• Analytics and advertising providers, such as Google and Meta, where the relevant optional service is used with your permission.
• Professional advisers and authorities where necessary for advice, legal obligations or legal claims.

Suppliers acting on our behalf process information under appropriate instructions and contractual safeguards. Organisations using information for their own purposes have their own privacy responsibilities.

The national Anytime Fitness privacy notice (opens in a new tab) explains processing connected with its services.

7. Where information is processed

Some providers may process information outside the UK. Where a transfer requires safeguards, we rely on applicable UK adequacy arrangements or appropriate contractual safeguards recognised under UK data protection law, with additional protection where needed.

You can contact the relevant club for information about the safeguards applicable to your information and how to obtain a copy.

8. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised use, loss or disclosure, taking account of the nature of the information and the risks involved. Access is limited to people who need it for their work.

Transmission over the internet is not completely secure, and we cannot guarantee the security of information sent online.

9. How long we keep information

We retain personal information for as long as necessary for the purposes described in this notice, including relevant legal, accounting and reporting requirements.

When deciding how long information is needed, we consider its nature and sensitivity, the reason it was collected, our relationship with you, any ongoing enquiry or dispute, and applicable legal requirements. We review information and delete it or make it anonymous when it is no longer needed.

Contact the relevant club if you have a question about how long your information is kept.

10. Your rights

Depending on the circumstances and lawful basis, you can ask to access or correct your information, have it erased, restrict its use or receive it in a portable form. You may also have the right to object to processing.

You can object to processing based on legitimate interests, including on grounds relating to your particular situation. You can object to direct marketing at any time. Where we rely on consent, you can withdraw it without affecting processing carried out before withdrawal.

Use the relevant club contact above to raise a request. We may need to check your identity before disclosing information. The usual response period is one month; where the law permits more time, we will explain why.

You have the right to complain to the UK Information Commissioner’s Office (ICO) (opens in a new tab). You can contact us first so we can try to resolve a concern, but your right to complain is not conditional on doing so.

11. Cookies and similar technologies

We use cookies and similar browser technologies to support website functions and remember your preferences. Essential browser storage can also help recover a form or receipt after a refresh; depending on the stage of your request, it may contain information you entered or references needed to retrieve your receipt.

Optional analytics helps us understand website use, and optional advertising measurement helps us assess advertising effectiveness. Providers such as Google and Meta may receive information where their relevant service is enabled with your permission.

Use Cookie settings in the footer to review the purposes and change or withdraw optional choices. Essential website features remain available without accepting optional cookies. Your cookie preferences are remembered for up to 180 days.

You can also control cookies and browser storage through your browser settings. Clearing or blocking storage may affect website functions, including recovering a form or receipt.

12. Questions and changes

Contact the relevant club using the details in section 2 if you have questions about this notice or how your information is used. Please keep the contact details connected with an active request up to date.

We will review this notice when services or processing change and provide additional information before using your information for a new purpose where required.